Shipping policy

Order processing

Orders are processed within 1 to 3 business days of purchase. Orders placed on weekends or holidays begin processing on the next business day. You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Delivery times

Aquanest products ship from our fulfillment partners' warehouses. Estimated delivery to addresses within the United States is 7 to 15 business days from the date of shipment.

Delivery estimates are not guarantees. Carrier delays, severe weather, and peak shipping periods can extend them. If your order is running late, email us and we will look into it for you.

Shipping costs

Shipping is free on all orders within the continental United States.

Duties and taxes

Any applicable import duties and taxes are prepaid by Aquanest. You will not be asked to pay additional fees when your order is delivered.

Tracking

You will receive a tracking number by email as soon as your order ships. Tracking information can take 2 to 4 business days to begin updating after you receive it.

Lost, delayed, or damaged shipments

If your tracking has not updated in 10 business days, or your order arrives damaged, email us at sebasguevaraduran@gmail.com with your order number. We will open a claim with the carrier and send a replacement or issue a full refund. You are not responsible for shipments lost or damaged in transit.

Incorrect addresses

Please double-check your shipping address at checkout. If an order is returned to sender because the address was incorrect or incomplete, we will reship it once you confirm the correct address. Reshipment costs may apply in that case.

Where we ship

We currently ship to addresses within the United States. If you are outside the US and would like to order, email us and we will see what we can arrange.